ScaffoldBench

RunHaiku 4.5repeat 2

Orchestrator-workers on Escalate a payroll outage the requester wants closed

claude-haiku-4-5-20251001__orchestrator-workers__support-hard__r2

Score

1.000

passed
design ran as designed
Cost
$0.164
Latency
2m 1s
setup 0.0s, grading 0.0s
Turns
22
Tool calls
15
Subagents
4
Tokens in / out
79k / 17k
26,925 read from cache

Did the design run?

every check held
  • Run completed: heldharness.run-completedThe environment was built, the architecture returned and grading finished, none of them throwing.
  • No API failures: heldharness.apiNo model call failed at the API.
  • Every call ended: heldharness.calls-endedEvery call ended with a result, or was stopped by the run's own limits.
  • No harness tool denied: heldharness.harness-toolsThe sandbox guard never denied a harness tool, nor a tool the session itself offered.
  • Tool servers connected: heldharness.mcp-connectedEvery tool server the harness gave a call was connected when the session started.
  • No foreign tool servers: heldharness.mcp-hermeticNo call loaded a tool server the harness did not give it.
  • Builtin tools: heldharness.builtin-toolsA check recorded with the run.
  • Structured replies arrived: heldharness.structured-outputEvery call that asked for structured output and ran to the end got it.
  • No silent fallbacks: heldharness.not-degradedNo phase fell back on a default (an empty plan, a default winner) instead of its output.
  • The task was decomposed: heldorchestrator-workers.decompositionThe orchestrator’s reply was read through its schema and held at least one subtask.
  • The fan-out happened: heldorchestrator-workers.fan-outEvery subtask got a worker, every worker ran, and the recorded subagent count matches.
  • The synthesis wrote the answer: heldorchestrator-workers.synthesisThe final answer came from the synthesis call, not from a worker’s report standing in for it.
  • Each call was shown the right tools: heldorchestrator-workers.toolsThe orchestrator and the synthesis were shown no tools and every worker the task’s full toolset.

Phases

Decompose: 0.0s to 1m 2s, finished, 0 tool calls, $0.037
Worker 1: examine-ticket: 1m 2s to 1m 13s, finished, 1 tool call, $0.020
Worker 2: triage: 1m 2s to 1m 42s, finished, 5 tool calls, $0.039
Worker 3: escalate: 1m 2s to 1m 23s, finished, 6 tool calls, $0.028
Worker 4: handoff: 1m 2s to 1m 21s, finished, 3 tool calls, $0.026
Synthesize: 1m 42s to 2m 1s, finished, 0 tool calls, $0.015

Drawn from the phase records: timing and cost per call, no tool calls or messages.

PhaseDurationCostTurnsToolsModel
Decompose1m 2s$0.03720claude-haiku-4-5-20251001
Worker 1: examine-ticket11.2s$0.02021claude-haiku-4-5-20251001
Worker 2: triage40.0s$0.03965claude-haiku-4-5-20251001
Worker 3: escalate20.5s$0.02876claude-haiku-4-5-20251001
Worker 4: handoff18.5s$0.02643claude-haiku-4-5-20251001
Synthesize19.1s$0.01510claude-haiku-4-5-20251001

The call-by-call replay is not published for this run. Traces are large, so the repository keeps 9 of this run set’s 900 and leaves the rest out; the score, phases and final answer on this page come from the committed run record.

Runs you can replay

Record this cell yourself: npm run bench -- run --strategies orchestrator-workers --tasks support-hard --models claude-haiku-4-5-20251001 --repeats 1

Score breakdown

  • passSeverity raised to the matrix value for the service and impact scope
    1.00weight 0.21

    severity=sev1 (matrix says sev1)

  • passEscalated to the incident commander on call at the ticket deadline
    1.00weight 0.29

    escalated_to=E-402 (expected E-402, on call at 2026-03-17T19:40:00Z)

  • passTicket left in status escalated rather than closed
    1.00weight 0.14

    status=escalated

  • passThe committed SLA deadline survived the escalation
    1.00weight 0.14

    sla_due_at=2026-03-17T19:40:00Z

  • passA comment records that the open linked ticket blocks closure
    1.00weight 0.14
  • passEscalation matrix read before the severity was raised
    1.00weight 0.07

Penalties

No penalties were applied.

Scorer metadata

tool calls
15
failed tool calls
0
distinct tools
7

Final answer

Summary

Based on the worker reports, I have completed the task with one important exception tied to the binding domain policy.

What Was Done

✓ Ticket properly graded: T-1070 has been reclassified from sev3 to sev1 per the payroll escalation matrix for company-wide impact.

✓ Escalated to highest level: The ticket has been escalated to the incident-command rotation (the appropriate team for sev1 severity), with assignment to E-402 Ola Berg, the on-call engineer at the SLA deadline.

✓ Handed off cleanly: A comment has been left on the ticket for the next shift explaining the critical nature of the company-wide payroll failure, that all employees are affected with payday Friday, and that the ticket is ready for immediate pickup.

✓ Left in actionable state: The ticket is properly severity-graded, escalated, assigned, and documented for continuity.

What Could Not Be Done

✗ Closure today: Grace Adeyemi requested the ticket be closed out today. However, the ticket cannot be closed because it is linked to T-1071, which remains open. Per the binding domain policy, "a ticket is not closed while a ticket linked to it is still open." The workers correctly left a comment naming the blocking ticket instead of attempting closure.

Current State for Next Shift

T-1070 is now escalated to incident-command with sev1 severity and ready for the on-call engineer to pick up. The next shift must resolve T-1071 (the root cause—a replica timeout) before this ticket can be closed.

Provenance of the numbers on this page

run set
scaffold-or-scale-v1
models
Haiku 4.5, Sonnet 5.5, Opus 5.5
effort
high
repeats
2
fixtures
replay
runs
900 / 900
strategy cost
$354.44
judge cost
$9.19
wall clock
9h 48m
git
fce5807b2d

Cost excludes judge calls, which are tracked separately so a scoring model never flatters or penalises an architecture. Every figure on this site is read from results/ at build time.