Orchestrator-workers on Run the major-incident runbook for a CI outage

Final Assessment

The workers have made substantial progress on the major incident response, but the reports reveal significant coordination problems that violate handbook procedures.

What Was Accomplished

✓ Major incident recognized and escalated: The company-wide build failure was correctly identified as a sev1 incident requiring immediate response.

✓ Incident command initiated: An incident commander (E-401, Priya Raman) was paged and is now managing the response.

✓ Communications lead assigned: External communications are being handled (E-801, Mia Laurent).

✓ Status updates posted: Initial notification was sent to the company.

✓ Postmortem scheduled: T-3116 was created for the 5-day postmortem.

✓ Most duplicate reports consolidated: Worker 3 merged 8 related tickets into T-3101 (the earliest-created report at 14:52 UTC).

Critical Problems

1. Three separate incidents created (INC-1, INC-2, INC-3) for the same outage

The handbook states plainly: "An outage with company-wide impact is a major incident" (singular). The workers created overlapping incident structures without consolidating them, violating the principle that a single major incident should govern the response.

2. A duplicate ticket created (T-3115) when T-3101 already existed

Worker 1 created T-3115 for the same problem when T-3101 (created at 14:52 UTC) was already the earliest report and therefore should be the survivor per handbook duplicate-merge rules. Worker 3 later merged T-3115 into T-3101, but this duplication should never have happened.

3. References to merged tickets not properly updated

Worker 2 linked T-3115 to INC-2. Worker 3 then merged T-3115 into T-3101. The handbook requires: "every reference to a merged ticket moves to the survivor." It is unclear whether T-3115's link to INC-2 was updated to point to T-3101, or whether INC-2 itself was consolidated into INC-3 or another single incident structure.

4. Unclear final state

After all actions, the reports do not clearly confirm:

• Which incident is the single source of truth for the company-wide outage
• Whether all three incidents (INC-1, INC-2, INC-3) have been consolidated
• Which tickets are linked to which incident

What Must Happen Next

The workers need to:

1. Consolidate the three incidents into a single incident structure
2. Verify that all incident links point to the consolidated incident
3. Confirm that T-3101 is the sole consolidated ticket being worked by the on-call rotation
4. Ensure all escalations and runbook actions reference that single ticket and incident

The response was started correctly but the ticket and incident structure is fragmented and non-compliant with handbook procedures for major incidents.