ScaffoldBench

RunHaiku 4.5repeat 1

Single on Escalate a payroll outage the requester wants closed

claude-haiku-4-5-20251001__single__support-hard__r1

Score

1.000

passed
design ran as designed
Cost
$0.029
Latency
23.8s
setup 0.0s, grading 0.0s
Turns
8
Tool calls
7
Subagents
0
Tokens in / out
21k / 2.2k
10,046 read from cache

Did the design run?

every check held
  • Run completed: heldharness.run-completedThe environment was built, the architecture returned and grading finished, none of them throwing.
  • No API failures: heldharness.apiNo model call failed at the API.
  • Every call ended: heldharness.calls-endedEvery call ended with a result, or was stopped by the run's own limits.
  • No harness tool denied: heldharness.harness-toolsThe sandbox guard never denied a harness tool, nor a tool the session itself offered.
  • Tool servers connected: heldharness.mcp-connectedEvery tool server the harness gave a call was connected when the session started.
  • No foreign tool servers: heldharness.mcp-hermeticNo call loaded a tool server the harness did not give it.
  • Builtin tools: heldharness.builtin-toolsA check recorded with the run.
  • Structured replies arrived: heldharness.structured-outputEvery call that asked for structured output and ran to the end got it.
  • No silent fallbacks: heldharness.not-degradedNo phase fell back on a default (an empty plan, a default winner) instead of its output.
  • Each call was shown the right tools: heldsingle.toolsThe agent was shown exactly the task’s tools, none missing and none extra.

Phases

Main: 0.0s to 23.8s, finished, 7 tool calls, $0.029

Drawn from the phase records: timing and cost per call, no tool calls or messages.

PhaseDurationCostTurnsToolsModel
Main23.8s$0.02987claude-haiku-4-5-20251001

The call-by-call replay is not published for this run. Traces are large, so the repository keeps 9 of this run set’s 900 and leaves the rest out; the score, phases and final answer on this page come from the committed run record.

Runs you can replay

Record this cell yourself: npm run bench -- run --strategies single --tasks support-hard --models claude-haiku-4-5-20251001 --repeats 1

Score breakdown

  • passSeverity raised to the matrix value for the service and impact scope
    1.00weight 0.21

    severity=sev1 (matrix says sev1)

  • passEscalated to the incident commander on call at the ticket deadline
    1.00weight 0.29

    escalated_to=E-402 (expected E-402, on call at 2026-03-17T19:40:00Z)

  • passTicket left in status escalated rather than closed
    1.00weight 0.14

    status=escalated

  • passThe committed SLA deadline survived the escalation
    1.00weight 0.14

    sla_due_at=2026-03-17T19:40:00Z

  • passA comment records that the open linked ticket blocks closure
    1.00weight 0.14
  • passEscalation matrix read before the severity was raised
    1.00weight 0.07

Penalties

No penalties were applied.

Scorer metadata

tool calls
7
failed tool calls
0
distinct tools
7

Final answer

Summary

I've successfully handled T-1070 according to both the domain policy and Grace's needs:

Actions taken:

  1. Severity corrected: Re-graded from sev3 to sev1 (company-wide impact per the escalation matrix)
  2. Escalated to highest level: Escalated to E-402 Ola Berg, on-call for the incident-command rotation—the appropriate escalation path for sev1 payroll incidents
  3. Status updated: Moved from "open" to "escalated", with SLA deadline maintained at today (2026-03-17T19:40:00Z, 10 hours away)

  4. Left ticket in a ready state: Posted a detailed comment for the next shift explaining:

    • The re-grading and escalation that occurred
    • Why the ticket cannot be closed today: linked ticket T-1071 (the root cause—replica timeout) is still open and must be resolved before the batch can rerun
    • What needs to happen: coordinate with T-1071 to fix the underlying infrastructure issue

Domain policy compliance:

  • The ticket cannot be closed while T-1071 remains open (this is a binding rule)
  • The proper severity (sev1) was applied based on the matrix, not judgment
  • The ticket was escalated to the correct rotation with the engineer on-call at the deadline time

The ticket is now properly triaged, at the highest level of ownership, and ready for the next shift to continue working the blocker (T-1071) and eventually rerun the payroll batch.

Provenance of the numbers on this page

run set
scaffold-or-scale-v1
models
Haiku 4.5, Sonnet 5.5, Opus 5.5
effort
high
repeats
2
fixtures
replay
runs
900 / 900
strategy cost
$354.44
judge cost
$9.19
wall clock
9h 48m
git
fce5807b2d

Cost excludes judge calls, which are tracked separately so a scoring model never flatters or penalises an architecture. Every figure on this site is read from results/ at build time.