RunOpus 5.5repeat 1
Orchestrator-workers on Settle a desk of returns by what actually came back
claude-opus-5-5__orchestrator-workers__ecommerce-returns-desk__r1
Score
0.854
- Cost
- $0.585
- Latency
- 2m 17s
- setup 0.0s, grading 0.0s
- Turns
- 93
- Tool calls
- 89
- Subagents
- 1
- Tokens in / out
- 263k / 16k
- 231,575 read from cache
Did the design run?
- Run completed: heldharness.run-completedThe environment was built, the architecture returned and grading finished, none of them throwing.
- No API failures: heldharness.apiNo model call failed at the API.
- Every call ended: heldharness.calls-endedEvery call ended with a result, or was stopped by the run's own limits.
- No harness tool denied: heldharness.harness-toolsThe sandbox guard never denied a harness tool, nor a tool the session itself offered.
- Tool servers connected: heldharness.mcp-connectedEvery tool server the harness gave a call was connected when the session started.
- No foreign tool servers: heldharness.mcp-hermeticNo call loaded a tool server the harness did not give it.
- Builtin tools: heldharness.builtin-toolsA check recorded with the run.
- Structured replies arrived: heldharness.structured-outputEvery call that asked for structured output and ran to the end got it.
- No silent fallbacks: heldharness.not-degradedNo phase fell back on a default (an empty plan, a default winner) instead of its output.
- The task was decomposed: heldorchestrator-workers.decompositionThe orchestrator’s reply was read through its schema and held at least one subtask.
- The fan-out happened: heldorchestrator-workers.fan-outEvery subtask got a worker, every worker ran, and the recorded subagent count matches.
- The synthesis wrote the answer: heldorchestrator-workers.synthesisThe final answer came from the synthesis call, not from a worker’s report standing in for it.
- Each call was shown the right tools: heldorchestrator-workers.toolsThe orchestrator and the synthesis were shown no tools and every worker the task’s full toolset.
Phases
Drawn from the phase records: timing and cost per call, no tool calls or messages.
| Phase | Duration | Cost | Turns | Tools | Model |
|---|---|---|---|---|---|
| Decompose | 11.1s | $0.026 | 2 | 0 | claude-opus-5-5 |
| Worker 1: all | 1m 46s | $0.495 | 90 | 89 | claude-opus-5-5 |
| Synthesize | 20.4s | $0.064 | 1 | 0 | claude-opus-5-5 |
The call-by-call replay is not published for this run. Traces are large, so the repository keeps 9 of this run set’s 900 and leaves the rest out; the score, phases and final answer on this page come from the committed run record.
Runs you can replay
- A gate that blocked the right moveGated-execute · Haiku 4.5
- Three proposals beat one agentPropose-select · Haiku 4.5
- A verifier that earned its keepPlan-execute-verify · Sonnet 5.5
- A revision that did not helpPlan-execute-verify · Haiku 4.5
- The control, missing a stepSingle · Haiku 4.5
Record this cell yourself: npm run bench -- run --strategies orchestrator-workers --tasks ecommerce-returns-desk --models claude-opus-5-5 --repeats 1
Score breakdown
- passRMA-801: one refund of the right amount and method1.00weight 0.04
expected 10965 card; got 10965 card
- passRMA-801 left closed1.00weight 0.01
- passRMA-802: one refund of the right amount and method1.00weight 0.04
expected 15900 card; got 15900 card
- passRMA-802 left closed1.00weight 0.01
- passRMA-803: one refund of the right amount and method1.00weight 0.04
expected 27965 store_credit; got 27965 store_credit
- passRMA-803 left closed1.00weight 0.01
- passRMA-804: one refund of the right amount and method1.00weight 0.04
expected 27965 store_credit; got 27965 store_credit
- passRMA-804 left closed1.00weight 0.01
- passRMA-805: one refund of the right amount and method1.00weight 0.04
expected 5520 card; got 5520 card
- passRMA-805 left closed1.00weight 0.01
- passRMA-806: one refund of the right amount and method1.00weight 0.04
expected 7350 card; got 7350 card
- passRMA-806 left closed1.00weight 0.01
- failRMA-807: one refund of the right amount and method0.00weight 0.04
expected 15900 card; got no refund
- failRMA-807 left closed0.00weight 0.01
- passRMA-808: investigation opened, nothing refunded1.00weight 0.04
expected no refund; got no refund
- passRMA-808 left investigating1.00weight 0.01
- passRMA-809: one refund of the right amount and method1.00weight 0.04
expected 3800 card; got 3800 card
- passRMA-809 left open1.00weight 0.01
- passRMA-810: one refund of the right amount and method1.00weight 0.04
expected 9900 card; got 9900 card
- passRMA-810 left closed1.00weight 0.01
- passRMA-811: one refund of the right amount and method1.00weight 0.04
expected 4900 card; got 4900 card
- passRMA-811 left closed1.00weight 0.01
- passRMA-812: one refund of the right amount and method1.00weight 0.04
expected 21900 card; got 21900 card
- passRMA-812 left closed1.00weight 0.01
- passRMA-813: one refund of the right amount and method1.00weight 0.04
expected 10965 card; got 10965 card
- passRMA-813 left closed1.00weight 0.01
- passRMA-814: one refund of the right amount and method1.00weight 0.04
expected 31800 card; got 31800 card
- passRMA-814 left closed1.00weight 0.01
- passRMA-815: one refund of the right amount and method1.00weight 0.04
expected 10965 card; got 10965 card
- passRMA-815 left closed1.00weight 0.01
- failRMA-816: one refund of the right amount and method0.00weight 0.04
expected 4165 card; got no refund
- failRMA-816 left closed0.00weight 0.01
- passP-KEY returns restocked into the right buckets1.00weight 0.02
sellable +3 damaged +1 (expected +3 / +1)
- failP-HDP returns restocked into the right buckets0.00weight 0.02
sellable +3 damaged +0 (expected +4 / +0)
- passP-MON returns restocked into the right buckets1.00weight 0.02
sellable +2 damaged +0 (expected +2 / +0)
- passP-HUB returns restocked into the right buckets1.00weight 0.02
sellable +1 damaged +0 (expected +1 / +0)
- failP-MOU returns restocked into the right buckets0.00weight 0.02
sellable +1 damaged +2 (expected +2 / +2)
- passP-CAB returns restocked into the right buckets1.00weight 0.02
sellable +1 damaged +1 (expected +1 / +1)
- passP-DOC returns restocked into the right buckets1.00weight 0.02
sellable +0 damaged +1 (expected +0 / +1)
- passStore-credit balances moved by exactly the store-credit refunds owed1.00weight 0.02
Penalties
No penalties were applied.
Scorer metadata
- tool calls
- 89
- failed tool calls
- 0
- distinct tools
- 14
Final answer
Of the 16 open returns, 12 are refunded, restocked and closed. RMA-809 is partly settled and still open, RMA-808 is under investigation, and RMA-807 and RMA-816 are still waiting for their parcels. One required step was missed: the customer on RMA-807 sent a message and got no reply.
All dates use the store system's date (2026-07-25), not my environment's date (2026-10-05).
Rules applied
- Return window: 30 days from when the line shipped. After that the refund goes to store credit, recorded on the order and added to the customer's balance.
- Longer window (update PU-18): customers who were gold or platinum on the day they asked get 45 days.
Restocking fee: 15% on change-of-mind returns, with two exceptions:
- Requests made 2026-05-01 to 06-30 pay 20% (update PU-15).
- Requests made 2026-07-10 to 07-20 pay nothing (update PU-21).
- Defective items and items damaged in transit never pay a fee.
- Refunds are capped at what the customer paid, less anything already refunded on that line.
Refunded, restocked and closed (12)
| Return | Refund | Paid to | Restocked | Why |
|---|---|---|---|---|
| RMA-801 | 10965 | card | 1 keyboard, sellable | 15% fee |
| RMA-802 | 15900 | card | 1 headphones, sellable | no fee (PU-21) |
| RMA-803 | 27965 | store credit, added to balance | 1 monitor, sellable | Past the window at 41 days. The customer became gold on 07-15, after asking on 07-08, so the 45-day window doesn't apply. 15% fee. |
| RMA-804 | 27965 | store credit, added to balance (now 29165) | 1 monitor, sellable | Past the window at 41 days, standard-tier customer. 15% fee. |
| RMA-805 | 5520 | card | 1 USB hub, sellable | 20% fee (PU-15, asked 06-25) |
| RMA-806 | 7350 | card | 2 mice, damaged stock | Defective, no fee. 7350 is the amount actually paid after a discount. |
| RMA-810 | 9900 | card | 1 keyboard, damaged stock | 12900 paid, less 3000 already refunded earlier (RF-2) |
| RMA-811 | 4900 | card | 1 mouse, sellable | damaged in transit, no fee |
| RMA-812 | 21900 | card | 1 laptop dock, damaged stock | defective, day 28, within the window |
| RMA-813 | 10965 | card | 1 keyboard, sellable | Day 30 is not past the window, so card. 15% fee. |
| RMA-814 | 31800 | card | 2 headphones, sellable | both units received, no fee (PU-21) |
| RMA-815 | 10965 | card | 1 keyboard, sellable | Platinum, so 45-day window; day 38. 15% fee. |
Not closed
RMA-809 (partly settled, open): 2 of the 3 cables have arrived, 1 resellable and 1 damaged.
- I refunded 3800 to the card (no fee under PU-21).
- I put 1 cable into sellable stock and 1 into damaged stock.
- It stays open until the third cable arrives, which will be owed 1900.
- RMA-808 (investigation): the warehouse received a cable instead of the monitor this return covers. Investigation INV-1 is open; nothing was refunded or restocked.
RMA-807 (open): nothing has been received yet.
- The customer says tracking showed delivery on 07-23 and asks for a refund now.
- No refund is allowed until the warehouse logs the parcel, so nothing was done.
- Someone may want to check with the warehouse whether the parcel arrived.
- RMA-816 (open): nothing has been received yet, so nothing was done.
Still to do
- Reply to the RMA-807 customer. The handbook requires a reply to every customer message we act on. No reply was sent, so the customer still needs to be told why no refund was issued.
- Check the sender before replying. The report doesn't say whether that message came from the email address on the account. If it didn't, the reply should instead ask them to write from the address on file.
- No other messages were checked. The report doesn't say whether customers wrote about any other return, so there may be other messages still needing a reply.
Provenance of the numbers on this page
- run set
- scaffold-or-scale-v1
- models
- Haiku 4.5, Sonnet 5.5, Opus 5.5
- effort
- high
- repeats
- 2
- fixtures
- replay
- runs
- 900 / 900
- strategy cost
- $354.44
- judge cost
- $9.19
- wall clock
- 9h 48m
- git
- fce5807b2d
Cost excludes judge calls, which are tracked separately so a scoring model never flatters or penalises an architecture. Every figure on this site is read from results/ at build time.