RunOpus 5.5repeat 2

Single on Triage the weekend's queue on Monday morning

claude-opus-5-5__single__support-monday-triage__r2

Score

0.805

wrong answer

design ran as designed

Cost: $0.394
Latency: 1m 14s; setup 0.0s, grading 0.0s
Turns: 64
Tool calls: 63
Subagents: 0
Tokens in / out: 200k / 8.1k; 174,311 read from cache

Did the design run?

every check held

Run completed: heldharness.run-completedThe environment was built, the architecture returned and grading finished, none of them throwing.
No API failures: heldharness.apiNo model call failed at the API.
Every call ended: heldharness.calls-endedEvery call ended with a result, or was stopped by the run's own limits.
No harness tool denied: heldharness.harness-toolsThe sandbox guard never denied a harness tool, nor a tool the session itself offered.
Tool servers connected: heldharness.mcp-connectedEvery tool server the harness gave a call was connected when the session started.
No foreign tool servers: heldharness.mcp-hermeticNo call loaded a tool server the harness did not give it.
Builtin tools: heldharness.builtin-toolsA check recorded with the run.
Structured replies arrived: heldharness.structured-outputEvery call that asked for structured output and ran to the end got it.
No silent fallbacks: heldharness.not-degradedNo phase fell back on a default (an empty plan, a default winner) instead of its output.
Each call was shown the right tools: heldsingle.toolsThe agent was shown exactly the task’s tools, none missing and none extra.

Phases

Spend$0.394

Drawn from the phase records: timing and cost per call, no tool calls or messages.

Phase	Duration	Cost	Turns	Tools	Model
Main	1m 14s	$0.394	64	63	claude-opus-5-5

The call-by-call replay is not published for this run. Traces are large, so the repository keeps 9 of this run set’s 900 and leaves the rest out; the score, phases and final answer on this page come from the committed run record.

Runs you can replay

A gate that blocked the right moveGated-execute · Haiku 4.5
Three proposals beat one agentPropose-select · Haiku 4.5
A verifier that earned its keepPlan-execute-verify · Sonnet 5.5
A revision that did not helpPlan-execute-verify · Haiku 4.5
The control, missing a stepSingle · Haiku 4.5

Record this cell yourself: npm run bench -- run --strategies single --tasks support-monday-triage --models claude-opus-5-5 --repeats 1

Score breakdown

passT-2001 graded sev3
1.00weight 0.02
severity=sev3
passT-2001 due 2026-03-23T17:00:00Z
1.00weight 0.02
sla_due_at=2026-03-23T17:00:00Z
passT-2001 assigned to E-303
1.00weight 0.02
assignee=E-303
passT-2002 graded sev4
1.00weight 0.02
severity=sev4
passT-2002 due 2026-03-26T17:00:00Z
1.00weight 0.02
sla_due_at=2026-03-26T17:00:00Z
passT-2002 assigned to E-203
1.00weight 0.02
assignee=E-203
passT-2003 graded sev2
1.00weight 0.02
severity=sev2
failT-2003 due 2026-03-23T10:30:00Z
0.00weight 0.02
sla_due_at=2026-03-23T12:10:00Z
passT-2003 assigned to E-101
1.00weight 0.02
assignee=E-101
passT-2004 graded sev2
1.00weight 0.02
severity=sev2
passT-2004 due 2026-03-23T12:10:00Z
1.00weight 0.02
sla_due_at=2026-03-23T12:10:00Z
passT-2004 assigned to E-201
1.00weight 0.02
assignee=E-201
passT-2006 graded sev2
1.00weight 0.02
severity=sev2
passT-2006 due 2026-03-23T12:10:00Z
1.00weight 0.02
sla_due_at=2026-03-23T12:10:00Z
passT-2006 assigned to E-201
1.00weight 0.02
assignee=E-201
passT-2007 graded sev2
1.00weight 0.02
severity=sev2
passT-2007 due 2026-03-23T12:10:00Z
1.00weight 0.02
sla_due_at=2026-03-23T12:10:00Z
passT-2007 assigned to E-601
1.00weight 0.02
assignee=E-601
passT-2008 graded sev4
1.00weight 0.02
severity=sev4
passT-2008 due 2026-03-26T17:00:00Z
1.00weight 0.02
sla_due_at=2026-03-26T17:00:00Z
passT-2008 assigned to E-302
1.00weight 0.02
assignee=E-302
passT-2009 graded sev4
1.00weight 0.02
severity=sev4
passT-2009 due 2026-03-26T17:00:00Z
1.00weight 0.02
sla_due_at=2026-03-26T17:00:00Z
passT-2009 assigned to E-102
1.00weight 0.02
assignee=E-102
passT-2011 graded sev2
1.00weight 0.02
severity=sev2
passT-2011 due 2026-03-23T12:10:00Z
1.00weight 0.02
sla_due_at=2026-03-23T12:10:00Z
passT-2011 assigned to E-201
1.00weight 0.02
assignee=E-201
passT-2013 graded sev2
1.00weight 0.02
severity=sev2
passT-2013 due 2026-03-23T12:10:00Z
1.00weight 0.02
sla_due_at=2026-03-23T12:10:00Z
passT-2013 assigned to E-303
1.00weight 0.02
assignee=E-303
failT-2015 graded sev1
0.00weight 0.02
severity=unset
failT-2015 due 2026-03-23T09:10:00Z
0.00weight 0.02
sla_due_at=not set
failT-2015 assigned to E-201
0.00weight 0.02
assignee=unassigned
failT-2016 graded sev4
0.00weight 0.02
severity=unset
failT-2016 due 2026-03-26T17:00:00Z
0.00weight 0.02
sla_due_at=not set
failT-2016 assigned to E-302
0.00weight 0.02
assignee=unassigned
passT-2012 merged into T-2003
1.00weight 0.02
failT-1999 merged into T-2003
0.00weight 0.02
passT-2005 merged into T-2004
1.00weight 0.02
passT-2010 closed as not a service request
1.00weight 0.02
passT-2014 closed as not a service request
1.00weight 0.02

Penalties

No penalties were applied.

Scorer metadata

tool calls: 63
failed tool calls: 0
distinct tools: 16

Final answer

I've triaged all 14 tickets that were in the new queue, using the handbook rules. Triage time was Mon 2026-03-23 08:10Z, by the service desk clock. I paged no one and opened no incidents, because none of these outages is company-wide.

Closed (2 tickets that weren't service requests)

T-2010: marketing spam.
T-2014: automatic out-of-office reply.

Merged duplicates (2 pairs)
In each pair the survivor is the earliest report. Neither pair had a deadline yet, so each survivor got the sev2 deadline of triage time plus 4 hours: 12:10Z today.

T-2005 merged into T-2004 (CRM search errors). T-2004 keeps the broader department impact.
T-2012 merged into T-2003 (Payments builds failing). T-2003 keeps the broader department impact.

Severity, deadline and assignee for the 10 remaining tickets
Sev2 deadlines count straight through on the clock. Sev3 and sev4 deadlines count only business hours, starting when the desk opens at 09:00 today and skipping the 25 March company holiday.

Ticket	Severity	Deadline (UTC)	Assignee
T-2001 VPN Berlin (team)	sev3	Mon 23 Mar 17:00	E-303 (cover)
T-2013 VPN Lisbon (department)	sev2	Mon 23 Mar 12:10	E-303 (cover)
T-2008 VPN client update (single user)	sev4	Thu 26 Mar 17:00	E-302
T-2004 CRM search (department)	sev2	Mon 23 Mar 12:10	E-201
T-2002 CRM saved filter (single user)	sev4	Thu 26 Mar 17:00	E-203 (cover)
T-2011 Payroll overtime (team)	sev2	Mon 23 Mar 12:10	E-201
T-2006 Payroll tax code (single user)	sev2	Mon 23 Mar 12:10	E-201
T-2003 Build pipeline, Payments (department)	sev2	Mon 23 Mar 12:10	E-101
T-2009 Build pipeline, slow logs (single user)	sev4	Thu 26 Mar 17:00	E-102
T-2007 Phishing / password entered	sev2	Mon 23 Mar 12:10	E-601

Where the matrix and rota alone didn't decide it

T-2006: the matrix says sev3, but a knowledge-base article (KB-55) makes single-user payroll tickets sev2 during the March payroll close (20–31 March). I left a comment on the ticket explaining this.
T-2007: it came in as a VPN ticket, but the user typed their password into a fake login page. The handbook treats that as a security incident, so it is sev2 and owned by the security-oncall rotation, not the VPN team. I commented this on the ticket.
Cover for engineers on leave:
- E-301 is on leave today, so the network backup rotation covers T-2001 and T-2013, which gives E-303.
- E-202 is on leave on 26 March, so the CRM/payroll backup rotation covers T-2002, which gives E-203.

Everyone else is the engineer on call for the owning rotation when the ticket is due.

Provenance of the numbers on this page

run set: scaffold-or-scale-v1
models: Haiku 4.5, Sonnet 5.5, Opus 5.5
effort: high
repeats: 2
fixtures: replay
runs: 900 / 900
strategy cost: $354.44
judge cost: $9.19
wall clock: 9h 48m
git: fce5807b2d

Cost excludes judge calls, which are tracked separately so a scoring model never flatters or penalises an architecture. Every figure on this site is read from results/ at build time.