ScaffoldBench

RunSonnet 5.5repeat 1

Orchestrator-workers on Cancel a fare the customer wrongly believes is refundable to their card

claude-sonnet-5-5__orchestrator-workers__airline-hard__r1

Score

1.000

passed
design ran as designed
Cost
$0.055
Latency
25.8s
setup 0.0s, grading 0.0s
Turns
11
Tool calls
7
Subagents
1
Tokens in / out
38k / 2.6k
29,187 read from cache

Did the design run?

every check held
  • Run completed: heldharness.run-completedThe environment was built, the architecture returned and grading finished, none of them throwing.
  • No API failures: heldharness.apiNo model call failed at the API.
  • Every call ended: heldharness.calls-endedEvery call ended with a result, or was stopped by the run's own limits.
  • No harness tool denied: heldharness.harness-toolsThe sandbox guard never denied a harness tool, nor a tool the session itself offered.
  • Tool servers connected: heldharness.mcp-connectedEvery tool server the harness gave a call was connected when the session started.
  • No foreign tool servers: heldharness.mcp-hermeticNo call loaded a tool server the harness did not give it.
  • Builtin tools: heldharness.builtin-toolsA check recorded with the run.
  • Structured replies arrived: heldharness.structured-outputEvery call that asked for structured output and ran to the end got it.
  • No silent fallbacks: heldharness.not-degradedNo phase fell back on a default (an empty plan, a default winner) instead of its output.
  • The task was decomposed: heldorchestrator-workers.decompositionThe orchestrator’s reply was read through its schema and held at least one subtask.
  • The fan-out happened: heldorchestrator-workers.fan-outEvery subtask got a worker, every worker ran, and the recorded subagent count matches.
  • The synthesis wrote the answer: heldorchestrator-workers.synthesisThe final answer came from the synthesis call, not from a worker’s report standing in for it.
  • Each call was shown the right tools: heldorchestrator-workers.toolsThe orchestrator and the synthesis were shown no tools and every worker the task’s full toolset.

Phases

Decompose: 0.0s to 5.2s, finished, 0 tool calls, $0.0085
Worker 1: all: 5.2s to 18.5s, finished, 7 tool calls, $0.032
Synthesize: 18.5s to 25.8s, finished, 0 tool calls, $0.014

Drawn from the phase records: timing and cost per call, no tool calls or messages.

PhaseDurationCostTurnsToolsModel
Decompose5.2s$0.008520claude-sonnet-5-5
Worker 1: all13.4s$0.03287claude-sonnet-5-5
Synthesize7.3s$0.01410claude-sonnet-5-5

The call-by-call replay is not published for this run. Traces are large, so the repository keeps 9 of this run set’s 900 and leaves the rest out; the score, phases and final answer on this page come from the committed run record.

Runs you can replay

Record this cell yourself: npm run bench -- run --strategies orchestrator-workers --tasks airline-hard --models claude-sonnet-5-5 --repeats 1

Score breakdown

  • passReservation is cancelled
    1.00weight 0.29
  • passSettled with exactly one ledger entry, in the right form and for the right amount
    1.00weight 0.57

    expected a single travel_credit entry of 24800 cents; ledger holds 1 entries

  • passThe cancelled seat went back into inventory
    1.00weight 0.14

Penalties

No penalties were applied.

Scorer metadata

tool calls
7
failed tool calls
0
distinct tools
7

Final answer

R3311 is cancelled, and Marcus's $248.00 went back as travel credit, not to his card. The refund policy doesn't allow a card refund for this booking, even with the trip insurance.

Why it is credit and not a card refund

  • The booking is basic economy, which is non-refundable to the card on its own.
  • The trip insurance only changes that if the cancellation is made at least 14 days before departure. The refund policy system showed today as 2026-07-28, which is 8 days before the 2026-08-05 flight. Inside that window, the insurance converts the fare to travel credit.
  • The booking was made on 2026-04-11, so the 24-hour full-refund rule doesn't apply.

What was done

  • R3311 was cancelled, which released its seat on AA660 SFO→BOS.
  • A $248.00 travel credit was issued through the ledger as entry L1. This closes out the reservation financially.
  • The $50 cancellation service fee was waived because Marcus is a platinum member, so the credit is the full $248.00.
  • No other booking, passenger record or flight was touched.

Date discrepancy

  • The date I was given for today is 2026-10-05, but the refund policy system showed 2026-07-28. The worker used the system date, which fits the flight still being scheduled.
  • If 2026-10-05 is correct, the 2026-08-05 flight has already departed. The card refund would still not apply, but the cancellation and the credit may need a second look.
  • The reports don't say how the system handled this, so I can't confirm which date is right.

Telling the customer
Marcus should be told plainly that he is getting $248.00 in travel credit rather than the card refund he asked for. The reason is that his trip insurance only gives a refund-type outcome on cancellations made 14 or more days before departure.

Provenance of the numbers on this page

run set
scaffold-or-scale-v1
models
Haiku 4.5, Sonnet 5.5, Opus 5.5
effort
high
repeats
2
fixtures
replay
runs
900 / 900
strategy cost
$354.44
judge cost
$9.19
wall clock
9h 48m
git
fce5807b2d

Cost excludes judge calls, which are tracked separately so a scoring model never flatters or penalises an architecture. Every figure on this site is read from results/ at build time.