RunSonnet 5.5repeat 1

Single on Triage a new service desk ticket

claude-sonnet-5-5__single__support-easy__r1

Score

1.000

passed

design ran as designed

Cost: $0.036
Latency: 8.5s; setup 0.0s, grading 0.0s
Turns: 8
Tool calls: 7
Subagents: 0
Tokens in / out: 22k / 815; 14,613 read from cache

Did the design run?

every check held

Run completed: heldharness.run-completedThe environment was built, the architecture returned and grading finished, none of them throwing.
No API failures: heldharness.apiNo model call failed at the API.
Every call ended: heldharness.calls-endedEvery call ended with a result, or was stopped by the run's own limits.
No harness tool denied: heldharness.harness-toolsThe sandbox guard never denied a harness tool, nor a tool the session itself offered.
Tool servers connected: heldharness.mcp-connectedEvery tool server the harness gave a call was connected when the session started.
No foreign tool servers: heldharness.mcp-hermeticNo call loaded a tool server the harness did not give it.
Builtin tools: heldharness.builtin-toolsA check recorded with the run.
Structured replies arrived: heldharness.structured-outputEvery call that asked for structured output and ran to the end got it.
No silent fallbacks: heldharness.not-degradedNo phase fell back on a default (an empty plan, a default winner) instead of its output.
Each call was shown the right tools: heldsingle.toolsThe agent was shown exactly the task’s tools, none missing and none extra.

Phases

Spend$0.036

Drawn from the phase records: timing and cost per call, no tool calls or messages.

Phase	Duration	Cost	Turns	Tools	Model
Main	8.5s	$0.036	8	7	claude-sonnet-5-5

The call-by-call replay is not published for this run. Traces are large, so the repository keeps 9 of this run set’s 900 and leaves the rest out; the score, phases and final answer on this page come from the committed run record.

Runs you can replay

A gate that blocked the right moveGated-execute · Haiku 4.5
Three proposals beat one agentPropose-select · Haiku 4.5
A verifier that earned its keepPlan-execute-verify · Sonnet 5.5
A revision that did not helpPlan-execute-verify · Haiku 4.5
The control, missing a stepSingle · Haiku 4.5

Record this cell yourself: npm run bench -- run --strategies single --tasks support-easy --models claude-sonnet-5-5 --repeats 1

Score breakdown

passSeverity matches the escalation matrix for the service and impact scope
1.00weight 0.27
severity=sev3 (matrix says sev3)
passSLA deadline is the triage time plus the response target for that severity
1.00weight 0.27
sla_due_at=2026-03-17T17:20:00Z (expected 2026-03-17T17:20:00Z)
passAssigned to the engineer on call for the owning rotation at the deadline
1.00weight 0.27
assignee=E-301 (expected E-301)
passTicket left in status open
1.00weight 0.09
passEscalation matrix read before the severity was set
1.00weight 0.09

Penalties

No penalties were applied.

Scorer metadata

tool calls: 7
failed tool calls: 0
distinct tools: 7

Final answer

I triaged T-1041 and changed no other ticket.

Severity: sev3. The matrix gives VPN with team-wide impact sev3, and this is the Berlin sales team of about nine people.
Deadline: 2026-03-17T17:20:00Z. The ticket had no deadline, so I added the sev3 response target of 480 minutes to the triage time of 09:20Z.
Assignee: E-301 Yuki Sato. VPN belongs to the network-primary rotation, and Yuki is the engineer on call for it at 17:20Z, when the deadline falls. The ticket status is now open.

I did not escalate it, because sev3 has no escalation rotation in the matrix.

Provenance of the numbers on this page

run set: scaffold-or-scale-v1
models: Haiku 4.5, Sonnet 5.5, Opus 5.5
effort: high
repeats: 2
fixtures: replay
runs: 900 / 900
strategy cost: $354.44
judge cost: $9.19
wall clock: 9h 48m
git: fce5807b2d

Cost excludes judge calls, which are tracked separately so a scoring model never flatters or penalises an architecture. Every figure on this site is read from results/ at build time.