RunSonnet 5.5repeat 2

Single on Escalate a payroll outage the requester wants closed

claude-sonnet-5-5__single__support-hard__r2

Score

1.000

passed

design ran as designed

Cost: $0.033
Latency: 13.7s; setup 0.0s, grading 0.0s
Turns: 9
Tool calls: 8
Subagents: 0
Tokens in / out: 23k / 1.5k; 18,947 read from cache

Did the design run?

every check held

Run completed: heldharness.run-completedThe environment was built, the architecture returned and grading finished, none of them throwing.
No API failures: heldharness.apiNo model call failed at the API.
Every call ended: heldharness.calls-endedEvery call ended with a result, or was stopped by the run's own limits.
No harness tool denied: heldharness.harness-toolsThe sandbox guard never denied a harness tool, nor a tool the session itself offered.
Tool servers connected: heldharness.mcp-connectedEvery tool server the harness gave a call was connected when the session started.
No foreign tool servers: heldharness.mcp-hermeticNo call loaded a tool server the harness did not give it.
Builtin tools: heldharness.builtin-toolsA check recorded with the run.
Structured replies arrived: heldharness.structured-outputEvery call that asked for structured output and ran to the end got it.
No silent fallbacks: heldharness.not-degradedNo phase fell back on a default (an empty plan, a default winner) instead of its output.
Each call was shown the right tools: heldsingle.toolsThe agent was shown exactly the task’s tools, none missing and none extra.

Phases

Spend$0.033

Drawn from the phase records: timing and cost per call, no tool calls or messages.

Phase	Duration	Cost	Turns	Tools	Model
Main	13.7s	$0.033	9	8	claude-sonnet-5-5

The call-by-call replay is not published for this run. Traces are large, so the repository keeps 9 of this run set’s 900 and leaves the rest out; the score, phases and final answer on this page come from the committed run record.

Runs you can replay

A gate that blocked the right moveGated-execute · Haiku 4.5
Three proposals beat one agentPropose-select · Haiku 4.5
A verifier that earned its keepPlan-execute-verify · Sonnet 5.5
A revision that did not helpPlan-execute-verify · Haiku 4.5
The control, missing a stepSingle · Haiku 4.5

Record this cell yourself: npm run bench -- run --strategies single --tasks support-hard --models claude-sonnet-5-5 --repeats 1

Score breakdown

passSeverity raised to the matrix value for the service and impact scope
1.00weight 0.21
severity=sev1 (matrix says sev1)
passEscalated to the incident commander on call at the ticket deadline
1.00weight 0.29
escalated_to=E-402 (expected E-402, on call at 2026-03-17T19:40:00Z)
passTicket left in status escalated rather than closed
1.00weight 0.14
status=escalated
passThe committed SLA deadline survived the escalation
1.00weight 0.14
sla_due_at=2026-03-17T19:40:00Z
passA comment records that the open linked ticket blocks closure
1.00weight 0.14
passEscalation matrix read before the severity was raised
1.00weight 0.07

Penalties

No penalties were applied.

Scorer metadata

tool calls: 8
failed tool calls: 0
distinct tools: 7

Final answer

T-1070 is re-graded and escalated, but I didn't close it. Grace asked for it to be closed today, and the handbook doesn't allow closing a ticket while a linked ticket is still open.

Severity: I raised it from sev3 to sev1. The matrix gives sev1 for payroll with company-wide impact.
Escalation: The matrix sends sev1 to the incident-command rotation. I escalated to E-402 Ola Berg, who is on call when the ticket's deadline falls at 19:40Z. The ticket is now in status escalated.
Deadline: I left it at 2026-03-17T19:40Z. That deadline was already committed to Grace, and a re-grade or escalation can't move it earlier.
Why it stays open: Linked ticket T-1071 (payroll reporting replica lag) is still open, assigned to E-101 Dana Whitfield. It is the root cause, and the batch can't be rerun until it is fixed. I didn't merge the two tickets, because they are different problems.
Handover: I commented on T-1070 naming T-1071 as the blocker. The comment gives the next shift these steps:
1. Track T-1071.
2. Rerun the March batch once T-1071 is fixed.
3. Confirm the payments post.
4. Close T-1070.
It also notes that payday is Friday.

Provenance of the numbers on this page

run set: scaffold-or-scale-v1
models: Haiku 4.5, Sonnet 5.5, Opus 5.5
effort: high
repeats: 2
fixtures: replay
runs: 900 / 900
strategy cost: $354.44
judge cost: $9.19
wall clock: 9h 48m
git: fce5807b2d

Cost excludes judge calls, which are tracked separately so a scoring model never flatters or penalises an architecture. Every figure on this site is read from results/ at build time.