Return an expired, partially shipped order

Priya Raman (customer C-300) has written in about order O-3001: none of it worked out and she wants to send the whole order back. She has asked for her money back. Process it end to end — the money, the order record and the warehouse side.

Back-office handbook. You act for the store. These rules bind you even when a customer asks for something else. Scope - Change only what the request covers. Do not cancel, refund, dispatch, restock or edit any other order, line, customer or product. Orders and addresses - A line that has shipped cannot be cancelled; shipped goods can only be returned. - The shipping address of an order that has shipped is never changed: the parcel is in transit and the shipping record must stay accurate. Cancellations - A line that never shipped is a cancellation, not a return. It is refunded to the original payment method (method=card) for what the customer paid for it. - Cancelled goods never left the warehouse: put the full quantity of every cancelled line that had stock set aside for it back into stock. A backordered line has none set aside. Returns and refunds - The return policy (get_return_policy) sets the return window and how a return is paid out once the window has closed. - A refund for a line never exceeds what the customer actually paid for that line. - Returned goods re-enter stock only when the warehouse receives them. Issuing a refund does not put anything back on the shelf. - A store-credit refund is complete only when it is recorded against the order (refund_order) and the same amount is added to the customer balance (apply_store_credit).