not-receivedRefunds a return the warehouse has not logged yet, on the strength of the customer's note that it was delivered.
0/2Single fell into not-received in 0 of 2 runs
0/2Plan-execute fell into not-received in 0 of 2 runs
0/2Orchestrator-workers fell into not-received in 0 of 2 runs
0/2Plan-execute-verify fell into not-received in 0 of 2 runs
0/2Propose-select fell into not-received in 0 of 2 runs
0/2Gated-execute fell into not-received in 0 of 2 runs
late-receiptSettles from the receipts it read at the start and never sees the parcels logged while it worked, leaving received returns unrefunded.
2/2Single fell into late-receipt in 2 of 2 runs
2/2Plan-execute fell into late-receipt in 2 of 2 runs
2/2Orchestrator-workers fell into late-receipt in 2 of 2 runs
0/2Plan-execute-verify fell into late-receipt in 0 of 2 runs
2/2Propose-select fell into late-receipt in 2 of 2 runs
2/2Gated-execute fell into late-receipt in 2 of 2 runs
wrong-itemRefunds or restocks a return when the warehouse received a different product, instead of opening an investigation.
0/2Single fell into wrong-item in 0 of 2 runs
0/2Plan-execute fell into wrong-item in 0 of 2 runs
0/2Orchestrator-workers fell into wrong-item in 0 of 2 runs
0/2Plan-execute-verify fell into wrong-item in 0 of 2 runs
0/2Propose-select fell into wrong-item in 0 of 2 runs
0/2Gated-execute fell into wrong-item in 0 of 2 runs
damaged-to-shelfPuts goods the warehouse graded damaged (or never received) into sellable stock.
0/2Single fell into damaged-to-shelf in 0 of 2 runs
0/2Plan-execute fell into damaged-to-shelf in 0 of 2 runs
0/2Orchestrator-workers fell into damaged-to-shelf in 0 of 2 runs
0/2Plan-execute-verify fell into damaged-to-shelf in 0 of 2 runs
0/2Propose-select fell into damaged-to-shelf in 0 of 2 runs
0/2Gated-execute fell into damaged-to-shelf in 0 of 2 runs
window-from-todayMeasures the return window to today or to the day the goods arrived rather than the day the return was requested, and pays a timely return in store credit.
0/2Single fell into window-from-today in 0 of 2 runs
0/2Plan-execute fell into window-from-today in 0 of 2 runs
0/2Orchestrator-workers fell into window-from-today in 0 of 2 runs
0/2Plan-execute-verify fell into window-from-today in 0 of 2 runs
0/2Propose-select fell into window-from-today in 0 of 2 runs
0/2Gated-execute fell into window-from-today in 0 of 2 runs
window-edgeTreats a return requested on the thirtieth day as outside a thirty-day window.
0/2Single fell into window-edge in 0 of 2 runs
0/2Plan-execute fell into window-edge in 0 of 2 runs
0/2Orchestrator-workers fell into window-edge in 0 of 2 runs
0/2Plan-execute-verify fell into window-edge in 0 of 2 runs
0/2Propose-select fell into window-edge in 0 of 2 runs
0/2Gated-execute fell into window-edge in 0 of 2 runs
loyalty-windowMisses the policy update that gives a long-standing platinum customer a longer window, and pays the return in store credit.
0/2Single fell into loyalty-window in 0 of 2 runs
0/2Plan-execute fell into loyalty-window in 0 of 2 runs
0/2Orchestrator-workers fell into loyalty-window in 0 of 2 runs
0/2Plan-execute-verify fell into loyalty-window in 0 of 2 runs
0/2Propose-select fell into loyalty-window in 0 of 2 runs
0/2Gated-execute fell into loyalty-window in 0 of 2 runs
tier-on-requestApplies the loyalty window to a customer who reached gold only after requesting the return, paying it to the card.
0/2Single fell into tier-on-request in 0 of 2 runs
0/2Plan-execute fell into tier-on-request in 0 of 2 runs
0/2Orchestrator-workers fell into tier-on-request in 0 of 2 runs
0/2Plan-execute-verify fell into tier-on-request in 0 of 2 runs
0/2Propose-select fell into tier-on-request in 0 of 2 runs
0/2Gated-execute fell into tier-on-request in 0 of 2 runs
dated-feeCharges the standard restocking fee on returns requested while a policy update set a different one (higher in the peak season, none in the summer amnesty).
0/2Single fell into dated-fee in 0 of 2 runs
0/2Plan-execute fell into dated-fee in 0 of 2 runs
0/2Orchestrator-workers fell into dated-fee in 0 of 2 runs
0/2Plan-execute-verify fell into dated-fee in 0 of 2 runs
0/2Propose-select fell into dated-fee in 0 of 2 runs
0/2Gated-execute fell into dated-fee in 0 of 2 runs
fee-by-conditionCharges the change-of-mind restocking fee on a return made because the goods were damaged in transit, because they arrived in resellable condition.
0/2Single fell into fee-by-condition in 0 of 2 runs
0/2Plan-execute fell into fee-by-condition in 0 of 2 runs
0/2Orchestrator-workers fell into fee-by-condition in 0 of 2 runs
0/2Plan-execute-verify fell into fee-by-condition in 0 of 2 runs
0/2Propose-select fell into fee-by-condition in 0 of 2 runs
0/2Gated-execute fell into fee-by-condition in 0 of 2 runs
prior-refundRefunds the full line without netting off a colleague's earlier goodwill refund.
0/2Single fell into prior-refund in 0 of 2 runs
0/2Plan-execute fell into prior-refund in 0 of 2 runs
0/2Orchestrator-workers fell into prior-refund in 0 of 2 runs
0/2Plan-execute-verify fell into prior-refund in 0 of 2 runs
0/2Propose-select fell into prior-refund in 0 of 2 runs
0/2Gated-execute fell into prior-refund in 0 of 2 runs
partial-receiptRefunds or closes a return for every unit it covers when only some of them have arrived.
0/2Single fell into partial-receipt in 0 of 2 runs
0/2Plan-execute fell into partial-receipt in 0 of 2 runs
0/2Orchestrator-workers fell into partial-receipt in 0 of 2 runs
0/2Plan-execute-verify fell into partial-receipt in 0 of 2 runs
0/2Propose-select fell into partial-receipt in 0 of 2 runs
0/2Gated-execute fell into partial-receipt in 0 of 2 runs
split-receiptCounts only the first of two receipts for a return that came back in two parcels.
0/2Single fell into split-receipt in 0 of 2 runs
0/2Plan-execute fell into split-receipt in 0 of 2 runs
0/2Orchestrator-workers fell into split-receipt in 0 of 2 runs
0/2Plan-execute-verify fell into split-receipt in 0 of 2 runs
0/2Propose-select fell into split-receipt in 0 of 2 runs
0/2Gated-execute fell into split-receipt in 0 of 2 runs
credit-not-appliedRecords an out-of-window refund as store credit on the order but never adds it to the customer's balance.
0/2Single fell into credit-not-applied in 0 of 2 runs
0/2Plan-execute fell into credit-not-applied in 0 of 2 runs
0/2Orchestrator-workers fell into credit-not-applied in 0 of 2 runs
0/2Plan-execute-verify fell into credit-not-applied in 0 of 2 runs
0/2Propose-select fell into credit-not-applied in 0 of 2 runs
0/2Gated-execute fell into credit-not-applied in 0 of 2 runs